THE ART OF THE FOLLOW - Up
In doTERRA, we don't love and leave them... We catch-em and keep-em!
- Laura Jacobs, doTERRA double presidential diamond
The 20th Century is a time of immense accessibility to all of the information + tools that we need to live a long and healthy life. And yet, despite all these options, that can also feel overwhelming when there is so much out there. Simplifying our healthcare and choices is a truly liberating and life-changing experience.
Our role as Wellness Advocates is so important in this day + age. We have the opportunity + privilege to connect people to essential oils.
For so many, our doTERRA oils will be the start of a completely new relationship with their body, their health & our earth. The aromatic chemistry in these bottles speak the language of mother nature's health & restoration in millions globally - and that ripple effect is only just beginning.
Your job here isn’t to sell. It’s to connect. Let’s not forget that.
Your vibe attracts your tribe... How you feel about yourself impacts how you connect with others
Divine promptings are real... When you get the nudge to reach out to someone, do it as soon as possible
80% of sales are made after at least 5 connections + are made by only 10% of leaders
Your contact wants to be guided confidently by you. They want you to close them.
connection example 1
Just wanted to check in and see if you had any questions about doTERRA that I could help with? As I know you’ve been thinking of starting with the oils, there’s a great promo on for the month of April: Choose whichever kit you’d like to start with + you’ll receive 50 FREE Product Points to spend on whatever you want! Here is the link to the Australian Starter Packs + US Kits.
I also thought you’d enjoy this library of free doTERRA webinars that will give you lots of ideas for using your kit and what to spend the 50 free products on: https://www.doterra.com/US/en/empowered-life-series
Here is a link to my fave starter kit: <insert link>
Once you’ve enrolled - watch for a welcome email from me with our team resources, community links and access to our free team health + cleanse programs! So excited to guide you in this new way of health + self care!
connection example 2
BASIC CONNECTION MESSAGE AFTER SOMEONE REQUESTS INFO
It’s great to connect with you and I’m excited to guide you in starting with doTERRA! You will love learning about all the ways the oils will support you in vibrant health. Here is a collection of free doTERRA webinars on every health topic: http://bit.ly/dtwebinars
The easiest way to begin is to choose the starter kit that appeals most to you. The kits are all bundled with lower pricing and include a wholesale customer account which allows you to shop at 25% off whenever you want for a year! Here is the link to the Australian Starter Packs + US Kits.
Once you’ve enrolled - watch for a welcome email from me with our team resources, community links and access to our free team health + detox programs!
So excited to guide you in this new way of health + self care!
I'm just curious...
You can ask almost anything you want when you lead out with, "I'm just curious..."
I'm just curious...
- Have you heard of essential oils?
- Have you tried essential oils?
- Have you considered sharing essential oils or hosting a class?
- How long has that been an issue?
- How long has fear held you back?
... and any other question you desire to ask! Questions are the key. "I'm just curious..." opens the door easily to asking what you want.
SUPPORTING YOUR CUSTOMERS
step 1: within 24 hrs of a customer enrolling...
Send your customer a short welcome note/text/social message and let them know to check their inbox for a welcome email and education to guide them over their next few months. Go here and add your customer to our welcome series. The first welcome email they receive in our series teaches them how to log into their doTERRA back office and connects them right away to our team resources.
step 2: 2 week check-in
Write your customer a short note to check in and see how they’re liking their oils so far. Something like this:
Just popping in to say hello! Hope you’re enjoying your essential oils so far and learning about helpful ways to use them through our email series. I’m not sure if you had a chance to peruse this virtual lifestyle guide yet - but it’s full of great ideas for incorporating your oils.
When you have some time, you might enjoy browsing our private library of community resources: livingwithessentialoils.com.au/members-lounge <give pw>
Let me know if I can help with anything or if you’d like to hop on a quick call to go over any questions you have.
step 3: 90 day check-in
To offer customers an opportunity to upgrade to WA.
Hi again Zoe!
I just wanted to check in and see how life with the oils is going? Do you think you would ever be interested in sharing the oils and adding an extra income stream through doing so? We offer a Launch Your Biz program twice a year and the next one is coming up on _________. Here’s a copy of the Build Guide if you want to take a look through to learn more about this opportunity.
You can upgrade your account anytime to be a wellness advocate (no charge). Here's how to change your account type.
And then the only business cost is your personal monthly order (called LRP) of 100pv or higher! Whenever you enrol someone, you earn 20% commission. And you don’t need to worry about wanting to be an essential oil expert first … All you have to do is invite your community to our weekly oil classes that we teach. You invite, we teach and you earn!
Let me know if this interests you and I’ll help you with next steps and add you to our business facebook group!
helpful tools for following up:
FREE CUSTOMER TRACKER: enroll.pro (available as linked app + desktop)
SPREADSHEET TRACKER: bit.ly/LWEOcustomertracker (Follow the instructions to make your own virtual copy)
TIP: Download the Google Sheets app to your phone so you can update this tracker on the go!
Or if you prefer to track through paper:
Names List (1 of 2)
Names List (2 of 2)
Tracking Contact Journey